Frequently Asked Questions
Please read our FAQ before sending us a message.
Shipping fees vary based on the destination.
ITALY contribution €5.50 – for some products with very large packaging volume an extra €35 will be applied EUROPE + Switzerland, UK, Croatia €19.50 – for some products with very large packaging volume an extra €80 will be applied and FREE SHIPPING for orders over €1000 – REST OF THE WORLD upon request
With the secure payment systems PayPal and Stripe, without commissions. Upon confirmation of the transaction, you will be directed to the PayPal or Stripe site for the secure payment of the amount, which will be immediately charged to the card associated with your account. Your purchase will start upon receipt of payment, subject to availability in stock.
By bank transfer: the bank details of LID Srls, necessary to make the transfer, will be sent to you at the time of purchase. Send the payment from your reference bank and send us the Transaction Reference Code (CRO), which uniquely identifies the bank transaction. Your purchase will start upon receipt of payment, subject to availability in stock.
Delivery is expected within 15/20 days from the date of receipt of payment of the order in most cases. If a lower or lower term is foreseen, it will be readily communicated via mail to the customer.
At the time of the order being sent a confirmation includes the list of purchased items and the estimated shipping time. Our after sales service is constantly available to our users.
An order invoice will always be issued when requested by the customer. It will be enough to provide the necessary data at the order stage.
We ensure that your online purchases are secure, we use this for certified electronic payments, accurate packaging, and a complete product warranty.
In addition, our ecommerce has a https SSL security certificate to ensure the security and privacy of the data entered.
Fill out the following contact form for any generic information, our staff will respond as soon as possible.