Frequently Asked Questions
Please read our FAQ before sending us a message.
Shipping costs vary depending on the place of destination. As far as Italy is concerned, transport is free of charge with a cost of more than 150 euros, if the cost is lower, it costs 15 euros. For the rest of Europe, the cost of transport is about 10% of the purchase. The rest of the world, so non-EU transport should be quoted from time to time.
Through UniCredit’s PagOnline system, with Mastercard, American Express, Visa and Master credit card. PagOnline is a secure payment system that uses standard SSL encryption with a 128-bit symmetric key. Upon confirmation of the online transaction, you will be directed to the UniCredit secure payment page, where your bank will authorize the credit for the purchase amount. Your purchase will start upon receipt of payment, compatible with availability in stock.
With PayPal secure payment system, no commissions. Upon confirmation of the transaction you will be directed to PayPal for secure payment of the amount, which will be charged immediately to the card associated with your account. For security reasons, we only accept payments from verified PayPal accounts. Your purchase will start upon receipt of payment, compatible with availability in stock.
By bank transfer: The LID Srls bank coordinates needed to make the transfer will be sent to you at the time of purchase. Send the payment from your reference bank and send us the Operations Reference Code (CRO), which uniquely identifies the bank transaction. Your purchase will start upon receipt of payment, compatible with availability in stock.
Delivery is expected within 15/20 days from the date of receipt of payment of the order in most cases. If a lower or lower term is foreseen, it will be readily communicated via mail to the customer.
At the time of the order being sent a confirmation includes the list of purchased items and the estimated shipping time. Our after sales service is constantly available to our users.
An order invoice will always be issued when requested by the customer. It will be enough to provide the necessary data at the order stage.
We ensure that your online purchases are secure, we use this for certified electronic payments, accurate packaging, and a complete product warranty.
In addition, our ecommerce has a https SSL security certificate to ensure the security and privacy of the data entered.
Fill out the following contact form for any information, our staff will respond as soon as possible.