Via XX Settembre n.9 – 90141 Palermo

LID S.r.l.s.
Office: +39 348 7494212
Showroom: +39 091 747 8460

Showroom opening time:
Mon – Fri: 9.00 – 13.00 / 16.00 –
Saturday morning by appointment

Frequently Asked Questions

Please read our FAQ before sending us a message.

What are the shipping charges for Online Store orders?

Shipping costs vary according to the place of destination. As far as Italy and Europe are concerned, transport is free. The rest of the world, therefore non-EU transports must be quoted from time to time.

What payment methods are accepted in the online store?

With the secure payment systems PayPal and Stripe, without commissions. Upon confirmation of the transaction, you will be directed to the PayPal or Stripe site for the secure payment of the amount, which will be immediately charged to the card associated with your account. Your purchase will start upon receipt of payment, subject to availability in stock.

By bank transfer: the bank details of LID Srls, necessary to make the transfer, will be sent to you at the time of purchase. Send the payment from your reference bank and send us the Transaction Reference Code (CRO), which uniquely identifies the bank transaction. Your purchase will start upon receipt of payment, subject to availability in stock.

When will the goods be delivered?

Delivery is expected within 15/20 days from the date of receipt of payment of the order in most cases. If a lower or lower term is foreseen, it will be readily communicated via mail to the customer.

What Happens Exactly After Order?

At the time of the order being sent a confirmation includes the list of purchased items and the estimated shipping time. Our after sales service is constantly available to our users.

Will I receive an invoice for my order?

An order invoice will always be issued when requested by the customer. It will be enough to provide the necessary data at the order stage.

How Safe Is It To Buy Online? Are my data protected?

We ensure that your online purchases are secure, we use this for certified electronic payments, accurate packaging, and a complete product warranty.

In addition, our ecommerce has a https SSL security certificate to ensure the security and privacy of the data entered.

Contact Us

Fill out the following contact form for any information, our staff will respond as soon as possible.